Experienced Customer Centric Consulting
Experienced Customer Centric Consulting
Experienced Customer Centric ConsultingExperienced Customer Centric ConsultingExperienced Customer Centric ConsultingHelping you design success!
What We Do
Customeric Consulting LLP is a niche business consultancy partnership offering solutions which focus upon putting the customer at the centre of design. We offer specialist consultancy across service operations, bidding and procurement services.
Our clients and their customers are at the heart of what we do.
We:
- Deliver winning bids - Through management, writing, solutions and training;
- Advise procurement teams on smarter and more efficient procurement pathways;
- Design and develop outstanding, optimal - and customer centric - operational solutions.
Why Us?
Customeric Consulting's strengths and core competencies come from our breadth of market knowledge and extensive experience in everything customer service related! This includes:
- Over 25 years' of Contact Centre industry experience in both bidding and operations;
- Customer experience, customer journey mapping and digital channel shift;
- Implementing transformational, sustainable change;
- Active involvement with the Contact Centre Association (CCA);
- People and engagement, recruitment, training and development for customer service excellence;
- Outsourcing/Insourcing;
- Working in partnership to create better contracts for clients and end-customers.
Our flexible and dynamic consultancy model offers a direct pathway to the skills and expertise of our established and successful Customeric Associates.
Contact - stuart@customericconsulting.com; Jennifer@customericconsulting.com