Customeric offers Customer Centric Design (CCD) consultancy services helping you to develop and deliver customer service solutions and innovations which put the customer - their needs, experience and outcomes - first.
The Customeric CCD model involves a 7 stage tried-and-tested process which 'turns a spotlight' on any part of your organisation to help you to become more customer-centric. For example, it can support:
The Customeric CCD can be simply summarised as:
Our experienced team will guide you through this process - exploring your existing ways of working, structures, processes and technology and identify potential enhancements. We can then help you to implement our recommendations to enable you to swiftly realise value, benefits and customer satisfaction gains.
We provide a range of bidding services to help you to plan, manage, write and win!
We put our clients at the centre too - We engage with you closely so that we can really understand your business and deliver a proposal that really looks and feels "yours".
We can manage the whole bid for you end-to-end, or simply pick up certain tasks to help out. We can also come into your organisation to deliver bid best practice, advice and training to your team.
Our key bid services include:
Our bid win rates are amongst the highest in the industry (75%) - Let us share our expertise, hints and tips!
Customeric Consulting offers procurement services to support your internal teams with: